Legal

Privacy Policy

📅 Last updated: April 14, 2026

AviaCost, LLC ("AviaCost," "we," "us," or "our") operates the website located at www.aviacost.com and provides the AviaCost aircraft operating cost intelligence platform (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our Service.

By accessing or using the Service, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please do not use our Service.

1. Information We Collect

1.1 Information You Provide Directly

We collect information you provide when you:

  • Register for an account (name, email address, company name, job title)
  • Subscribe to a paid plan (billing name, company, email; payment processed by our third-party payment processor)
  • Submit a demo request or contact form (name, email, company, aircraft types of interest)
  • Communicate with us via email or support channels

1.2 Information Collected Automatically

When you use our Service, we may automatically collect:

  • Usage Data: Pages visited, features accessed, session duration, clicks, and search queries within the platform
  • Device Data: IP address, browser type and version, operating system, device identifiers
  • Log Data: Server logs including access times, error logs, and referring URLs
  • Cookie Data: See our Cookie Policy for full details on how we use cookies

1.3 Information from Third Parties

We may receive information about you from third-party services such as HubSpot (CRM and form submissions), payment processors (Stripe), and analytics providers (Google Analytics).

2. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and improve the AviaCost platform and AviaIntel reports
  • Process subscriptions and manage your account
  • Respond to demo requests, support inquiries, and other communications
  • Send transactional emails (account confirmations, payment receipts, subscription renewals)
  • Send marketing communications where you have consented or where permitted by applicable law
  • Analyze usage patterns to improve platform features and user experience
  • Detect and prevent fraudulent activity or unauthorized access
  • Comply with legal obligations

3. Legal Bases for Processing (GDPR)

If you are located in the European Economic Area (EEA) or United Kingdom, we process your personal data under the following legal bases:

  • Contract: Processing necessary to perform our agreement with you (account management, subscription delivery)
  • Legitimate Interests: Platform analytics, fraud prevention, and direct marketing to existing customers
  • Consent: Where we ask for your explicit consent, such as email marketing opt-ins
  • Legal Obligation: Where required by law

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share information with:

  • Service Providers: Vendors who help us operate the platform (hosting on Microsoft Azure, payment processing via Stripe, email via HubSpot, analytics via Google)
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity
  • Legal Requirements: When required by law, court order, or governmental authority
  • Protection of Rights: When necessary to enforce our Terms of Service or protect the rights, property, or safety of AviaCost, our users, or others

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you the Service. Upon account closure, we retain data for up to 90 days before deletion, unless longer retention is required by law or legitimate business need. Usage logs and analytics data may be retained in aggregated, anonymized form indefinitely.

6. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete personal information
  • Delete your personal information ("right to be forgotten")
  • Restrict or object to certain types of processing
  • Data portability — receive your data in a structured, machine-readable format
  • Withdraw consent at any time where processing is based on consent
  • Lodge a complaint with your local data protection authority

To exercise any of these rights, contact us at hello@aviacost.com.

7. Cookies

We use cookies and similar tracking technologies on the Service. For full details on the types of cookies we use and how to control them, see our Cookie Policy.

8. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include TLS encryption for data in transit, access controls, and regular security reviews. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. International Data Transfers

AviaCost is based in the United States. If you are accessing the Service from outside the United States, your information may be transferred to, stored, and processed in the United States or other countries where our service providers operate. We take steps to ensure that such transfers comply with applicable data protection laws.

10. Children's Privacy

The Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you believe we have inadvertently collected such information, contact us at hello@aviacost.com and we will delete it promptly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date. For significant changes, we will also notify you by email if you are a registered user. Your continued use of the Service after changes become effective constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: